Frequently Asked Questions


Our most frequently asked questions and answers are below. If you still have questions, please call us at (423) 464-1224 or email us at

Effective primary care is built on the relationship between you, your family, office staff, and the doctor. We offer a free visit before you sign up to ensure we are a good fit for you.

You can email us at or call us at (423) 464-1224 to set up your free consultation.

Even with insurance, going to the doctor a few times a year can add up in out of pocket costs. The average American household spent $2500 in out of pocket costs (source: CNBC) in 2018. Paying a low monthly fee for membership may save you money throughout the year.

Yes! We encourage all of our patients to have insurance for services and specialists outside of our office. 

No, your direct primary care membership is not insurance. Your membership covers all of your primary care needs and most urgent care needs. 

Every month you will receive an invoice from our office with your monthly membership fee and any costs that have accrued the month prior. This will be set up through an auto-pay system upon signing up.

Under current tax law, you cannot use the funds in your Health Savings Account (HSA) to pay your direct primary care membership fees. However you can use HSA funds to pay for any other non-recurring medical charges such as wholesale medications, labs, and integrative medicine services.

Yes. Just like a gym membership, you pay whether you use us or not. It’s been shown that people are more likely to reach their health goals when they have access to readily available services.

We’re available when you need us – after hours, weekends, holidays too!

At Tennessee Osteopathic Center, you pay one low monthly fee for direct primary care services. Any additional charges for services outside our office will be provided at a greatly discounted rate. 

For concierge physician services, the patient pays a monthly fee, and insurance is charged for any services rendered, leaving the patient responsible for co-pay and co-insurance in addition to their monthly fee.

If you feel you are having a medical emergency, please call 911 or go to your local emergency department. Please notify us on your way to the emergency room so we can either meet you there or speak with your care team directly.

Just like traditional medical offices, your doctor at Tennessee Osteopathic Center can order any testing necessary for your care. If you need a referral to a specialist, our office can arrange these for you. 

As much as you need! Your membership includes unlimited office visits with your doctor.

Yes, when deemed medically necessary, within our service area.